- Common After-Sales Pain Points & Costs Slow return processing ties up working capital; unclear defect judgment leads to disputes between suppliers and buyers; international return shipping eats into profit margins. Poor after-sales handling also damages end-customer trust, especially for small and medium repair businesses in emerging markets.
- Transparent & Efficient Warranty Policy All ZSDScreen industrial-grade capacitive touch LCD units come with a 12-month warranty. We have clear defect judgment standards and support fast verification via photos and short videos, avoiding unnecessary return shipping for most claims. Verified defective units can be credited directly against the next order, simplifying the process.
- Dedicated After-Sales Support Every partner is assigned a dedicated after-sales contact with 48-hour response guarantee. We provide free spare defect allowance for bulk orders above certain volumes, and offer technical guidance to help partners reduce on-site repair defects. Our goal is to minimize after-sales costs and help partners maintain high customer satisfaction.
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